About the Role

We are looking for a results-driven Project Manager with a strong background in technology and operations to lead digital platform implementations, improve systems, and streamline business processes across the organization.

Key Responsibilities

• Lead end-to-end SaaS implementations and operational improvements.

• Define project scope, timelines, budgets, and success metrics.

• Collaborate with Operations, IT, Finance, and Leadership to align goals.

• Manage vendor relationships and system integrations (e.g., POS, field service).

• Identify workflow automation and efficiency opportunities.

• Maintain project documentation and reports.

• Drive user adoption with training and change management.

• Monitor KPIs to measure impact and enable continuous improvement.

Qualifications:

• 7+ years managing projects in SaaS, technology, or operations.

• 3+ years implementing or managing vendor software (POS, ERP, CRM, Field Service, etc.).

• Proven experience managing vendor relationships and software deployment on the client side.

• Strong grasp of operational workflows and system integrations.

• Excellent communication, problem-solving, and stakeholder management skills.

• Proficient with project management tools like Asana, Jira, MS Project, and Microsoft Office.

• PMP or Agile certification preferred but not required.