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Managed Services & Technology Support
Reliable technology.
Responsive support.
Continuous improvement.
We help organizations operate, maintain, and improve critical technology environments from enterprise data and cloud platforms to applications, integrations, reporting, and digital products. It’s the same steady, relationship-first approach we bring to staffing, advisory, and AI engagements across Massachusetts: show up, stay accountable, and keep technology running.
One accountable partner across your technology environment
- AWS
- Snowflake
- Power BI
- APIs
- Enterprise Apps
- QA & Releases
What we manage and support
Faster resolution, Specialized skills, Connected delivery
Our teams work as an extension of your technology team, providing consistent support, operational visibility, and the expertise to keep critical systems performing.
01
Data Platforms & Pipelines
Keep enterprise data flowing accurately and reliably across the organization.
- ETL/ELT and scheduled-process monitoring
- Data failures, reconciliation, and quality
- Snowflake and AWS platform support
- Source changes and new data requirements
- Performance monitoring and optimization
02
Business Intelligence & Reporting
Maintain trusted dashboards, reports, metrics, and decision-ready information.
- Power BI and BusinessObjects support
- Refresh and report-failure monitoring
- Metric, calculation, and access corrections
- Performance and usability improvements
- User support, training, and rationalization
03
Applications & Digital Products
Support business applications and digital experiences from production through enhancement.
- Monitoring and production support
- Incident resolution and defect correction
- Application and API enhancements
- Release and deployment assistance
- Security, performance, and documentation
04
Cloud Platforms
Operate secure, resilient, and cost-effective cloud environments.
- AWS monitoring and environment support
- Availability and performance management
- Identity, access, and security improvements
- Backup, recovery, and configuration
- Cloud cost and usage optimization
05
APIs & System Integrations
Keep systems, vendors, and business partners connected without disruption.
- API, interface, and transfer monitoring
- Failed-transaction investigation
- Data-mapping and error-handling fixes
- Integration testing and enhancements
- Vendor coordination and documentation
06
Quality Assurance & Releases
Release application and platform changes with greater confidence.
- Regression and integration testing
- Automation maintenance and data validation
- Release-readiness and UAT support
- Defect management and production checks
- Continuous quality improvement
Our managed-services approach
From transition to continuous value.
A structured operating model creates clear ownership, faster resolution, and measurable improvement, without losing sight of the business. Most of our managed services relationships start the same way as our other client relationships: with a project we already delivered for them and they decided to stick with the team they already trusted
01
Transition & Knowledge Transfer
We assess the current environment, document critical systems and processes, and transfer knowledge from your team or an outgoing vendor.
02
Service Definition
Together, we define scope, support hours, priorities, response targets, roles, escalation paths, reporting, and change processes.
03
Ongoing Operations & Support
Our team monitors systems, manages incidents and requests, resolves root causes, supports users, coordinates vendors, and communicates progress.
04
Enhancement & Continuous Improvement
We reduce recurring issues, automate processes, optimize cost and performance, improve security, address technical debt, and enhance the user experience.
05
Reporting & Governance
Regular service reviews provide visibility into performance, incidents, root causes, data quality, completed enhancements, risks, releases, and recommendations.
Flexible engagement models
Flexible support built around YOUR environment
Whether you need support for one application or an enterprise-wide portfolio, BDP can create a managed-service model aligned with your priorities. If you’re already working with us on something else, this is a very easy conversation. We already know your environment and how to best manage it.
01
Dedicated Support Team
A dedicated BDP team supports an agreed portfolio of applications, platforms, or business functions.
02
Shared Support Services
Access BDP specialists according to defined priorities, needs, and support hours.
03
Application Managed Services
Focused support for business applications, APIs, integrations, and digital products.
04
Data & Analytics Managed Services
Support for data pipelines, Snowflake, AWS, Power BI, data quality, and enterprise reporting.
05
Post-Implementation Support
Stabilization, production support, enhancements, and continuity after project delivery.
The value of managed services
Less operational burden. More forward momentum.
BDP combines hands-on support with expertise across data cloud, applications, integrations, reporting, quality assurance, product management, and program delivery.
01
Reliable support for critical environments
02
Faster investigation and resolution
03
Specialized skills without a large internal team
04
Clear service ownership and communication
05
Better application, data, and reporting quality
06
Flexible capacity that scales with the business
Start a conversation
Need reliable support for your technology environment?
Whether you need support for one application or an enterprise-wide portfolio, BDP can create a managed-service model aligned with your priorities.
